How can we help?
Search common questions or contact our support team.
Getting started
Click ‘Get started’ at the top right. Sign up with email or Google. You'll be taken through a 60-second onboarding to set your subjects and goals.
Payments
Visa, Mastercard, M-Pesa, MoMo, Airtel Money and direct bank in 8 African countries. PayPal for international students.
Sessions
A modern browser (Chrome, Safari, Edge or Firefox) and a stable connection. Camera and mic access are required for live sessions.
Tutors
By matric points — a transparent score combining rating, experience, qualifications and student outcomes.
Trust & safety
Every Prepp Deck tutor passes ID and qualification verification before listing. Look for the verified checkmark on profiles.
Still need help?
Our team replies within 4 hours during business hours.